Overview

Overview of ticket flow and AI answer performance for the last 30 days.

Open tickets
currently open
Resolved
resolved tickets
Total tickets
all statuses
Documents
in this tenant

Ticket volume

Tickets created
Tickets created

Recent tickets

View all
IDSubjectOpenerStatus

Answer mix

Illustrative — answer-mix analytics coming soon
61%
auto-sent
AI auto-sent87
Agent-approved41
Written by agent14

Recent activity